Career Objective

Resilient professional with proven knowledge of patient relations, health insurance and health care services. Intending to utilize my abilities to successfully fill the Contract Specialist role on your team. Reliable worker with excellent communication, computer and time management skills. Efficient knowledge of electronic claims processing, inventory control, and patient relations. Frequently praised as detail-oriented by my peers, I can be relied upon to help your team achieve its goals. Frequently praised as smart-working by my peers, I can be relied upon to help your company achieve its goals.

 

Education 

Abilene Christian University

BS of Psychology

June 2020- Present GPA 3.5

​

Experience

 

Health Advocate   Health Care Service Corporation

Abilene, Texas      September 01, 2017

 

 

• Established positive relationships with customers through effective communication and listening skills.

• Adhered to company policies and procedures when dealing with customers’ requests or concerns.

• Analyzed data to identify areas for improvement in the customer experience process.

• Provided guidance and support on product features and functionality as needed.

• Tracked key performance indicators related to customer satisfaction levels.

• Provided guidance and support on product features and functionality as needed.

• Managed multiple tasks simultaneously while meeting tight deadlines.

• Developed strong knowledge of products and services to effectively assist customers with their needs.

 

 

Customer Advocate II   HCSC

         October 19, 2015- September 01, 2017

• Established positive relationships with customers through effective communication and listening skills.

• Process customer payments for premium using debit/card payment functioning.

 

 

Skills 

• Health Products Knowledge

• Data Entry

• Health Insurance Plan Knowledge

• Billing Procedures

• Financial Statements

• Corrective Actions

• Customer Retention

• Rewards Programs

• Treatment Options

• Call Center Operations

• Medical Records Management

• Diseases Management

• Accounting Records

• Financial Documentation

• Medical Terminology

 

• Trust building with clients by being knowledgeable, understanding, helpful, responsive, and reliable.

• Evaluate customer feedback to develop strategies for enhancing the overall customer experience.

• Utilize problem-solving skills to resolve complex customer issues efficiently and effectively.

• Ensure compliance of all applicable laws, regulations, standards, policies and procedures.               

• Gather information from various sources including emails, phone calls, online chats.

• Collaborate with cross-functional teams to provide high quality solutions for customers.

• Demonstrate ability to handle difficult situations professionally while maintaining composure.

• Gathered information from various sources including emails, phone calls, online chats.

• Collaborate with cross-functional teams to provide high quality solutions for customers.

• Demonstrate ability to handle difficult situations professionally while maintaining composure. 

• Inbound Call Management

• Health and Safety Abilities

• Workflow Analysis Guidelines

• HIPAA Guidelines

• Customer Needs Assessments

• Call Transfers

• Credit and Debit Card Processing Customer Transactions

• Customer Satisfactions

• Professional Development

• Customer Engagement Strategies

• Problem Resolution

• Information Management